Bookings and Payment

• Lessons will be charged at the agreed rate per hour, payable monthly in advance, by bank transfer

• Parents/Guardians/Students will be invoiced on the 20th of each month and payment must be made before the 1st of the next month

• If payment is not made by the 1st, a reminder will be sent. If payment is still not received then the lessons will be cancelled and the slot will be offered to the next Student on the waiting list

• Fees for any lessons arranged on an ad-hoc basis are due by bank transfer at least 24 hours in advance

• of the lesson

• Advance weekly payment may be accepted upon discussion and agreement between the Parent/Guardian/Student and Tutor

 

Timekeeping

• The Student is booked in for a particular time slot, the Tutor will be available for the full duration of the agreed slot, if the Student arrives late, the time will only be made up at the end of the lesson, if no other Student is booked immediately after the lesson is due to end

• If the Student does not join the meeting in the first 15 minutes and there is no communication, then the Tutor will leave the meeting. However if the Student joins after this, the Tutor can be contacted and will rejoin the meeting for the remainder of the session

• If the Tutor is late for the meeting, then any time missed will be added onto the lesson (if no other Student is booked immediately afterwards) or a subsequent lesson

• The Tutor may offer a different time to the Student, if available, the Student is not obliged to change time but may take it if suitable

 

Cancellation

• The Tutor requires a minimum of 48 hours notice for cancellation. This notice period allows the slot to be offered to someone on the waiting list or someone who books on an ad-hoc basis

• Any pre-paid lessons cancelled by the Student/Parent/Guardian, with less than 48 hours' notice will not be refunded but may be rescheduled only if there is an available time slot that is suitable for both the Student and the Tutor in the same calendar month as the cancellation

• Any pre-paid lessons cancelled with more than 48 hours' notice, will be rescheduled at a date that is convenient for both the Tutor and the Student or deducted from the following month's fees

• If the Tutor is obliged to cancel a lesson then the lesson will be one of the following: rearranged for a mutually convenient time, refunded or deducted from the following month's fees

• The Tutor reserves the right to terminate tuition if frequent cancellations occur or if the Student is not fully committed

 

Sickness

• If the Student normally has face-to-face lessons but has an infectious illness then an online lesson will be offered as a substitute, either at the same time or at a time that is suitable for both the Tutor and the Student. If the Student is not well enough to work online either, the normal cancellation policy will apply

 

Limitation of Liability

• While the Tutor will endeavour to ensure that the Student makes satisfactory progress, this cannot be guaranteed, and the Tutor cannot be held accountable for the academic success or otherwise of the Student

• The Tutor accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Tutor's services or any errors or omissions in the contents of the Tutor's learning materials

• The Parent/Guardian/Student and the Tutor reserve the right to terminate lessons should they no longer be considered beneficial to the Student

 

Proceeding with registration indicates acceptance of the above terms and conditions